Wednesday, July 22, 2009

沒有facebook的日子 (二)

今早香港時間五時許收到facebook電郵如下,戶口得以重開:

"Facebook has limits in place to prevent behavior that other users may find annoying or abusive. These limits restrict the rate at which you can use certain features on the site. Unfortunately, we cannot provide you with the specific rates that have been deemed abusive.

Your account was disabled because you exceeded Facebook's limits on multiple occasions when writing on Walls, despite having been warned to slow down.

However, after reviewing your situation, we have reactivated your account, and you should now be able to log in. Please be aware that if your account is disabled again, we will not be able to reactivate it. Once logged in, please slow down the rate at which you write on Walls. We appreciate your cooperation going forward."

戶口重開,鬆一口氣,但facebook的形容,我有幾點不同意的地方:

1. 我從未由在wall寫東西收到警告,包括這次(第一次在十多個groups的wall上post)也未見過任何警告。

2. facebook講明對大量使用某些功能有限制,公道,但卻說對唔住,不能告訴你限量是什麼,這算什麼道理,極不公道!非常大陸feel!

這個電郵是presumed guilty,完全無申訴渠道,連相關案情也不同你再講,就皇恩浩蕩放你一次,下不為例,每日不知多少用戶給他們如此對待。我知道與facebook員工在電郵上爭辯也無用,他們也是打工而已。我也要講明至今我仍不相信facebook是有意對我登的內容查禁,問題屬於用戶權利(users rights)和公平使用(fair use),難道免費服務用戶完沒有保障?我打算繼續跟進。

我沒有facebook的日子很短,只有不足一天,但從昨天與我分享的朋友聽來,很多人都被禁了多天、數星期,甚至過月,才得到解決,所以我真的非常幸運,要感謝所有曾經幫忙的朋友,我知道你們發了大量的電郵爭取,也給了我很多意見,真不能一一道謝,肯定不能在你們的wall一一作post,在此說聲多謝,請見諒!

7 Comments:

At 12:45 AM, Blogger Charles Mok said...

剛又收到兩個由facebook發出的相同、machine-generated電郵:

We have noticed that you recently received a warning from our system. You received this warning because you took repeated actions that could be construed as spam. For instance, it is a violation of Facebook's Terms of Use to repeatedly send the same message or to make the same post.

Facebook prides itself in protecting users from spam, and we take this standard very seriously. Please refrain from sending messages or making posts with the same or similar content. If you continue to take actions that could be considered spam, a warning message will appear. Failure to adhere to this warning will result in the permanent loss of your account. We appreciate your cooperation going forward.

If your inquiry was not related to the warning you received, simply reply to this email and we will assist you further.

我真的,真的,從未收過warning,多次post同一message也只有一次,沒warning就封了。雖然這是canned message,但套在我的case上是不盡不實,簡直只有佢講冇人講。

 
At 1:13 PM, Blogger RenChi - Import Video Games and Consoles said...

This comment has been removed by the author.

 
At 2:27 PM, Anonymous Herman Cheng said...

Charles,

This is not a new incident and have been shared by many frustrated members.

One thought triggered by this is whether having an account - along with your "relationships" with different groups and people on facebook eventually will be deemed as a necessity, at least from the users' point of view, and therefore usage cannot be denied, much like electricity or water, or hopefully soon - internet access.

anyway, glad you got the account back!

herman

 
At 9:39 PM, Blogger 阿雅 said...

我的帳號也是莫名奇妙被停用,請問可以轉貼你這邊文章的網址嗎?
我也寫了一篇文章,想說把你這篇文章的連結加在下面..
我的部落格是http://www.wretch.cc/blog/hfa523

 
At 1:28 AM, Blogger Charles Mok said...

請隨便轉貼,謝謝!

 
At 9:04 AM, Blogger 阿雅 said...

謝謝你
我也是在沒有被事先通知的情況下停權
也寫了信去申訴
已經四天了,客服完全不回應
真的很生氣啊~~~
就像你說的,沒被刺到不知道痛~~唉~

 
At 10:49 AM, Blogger Charles Mok said...

多找些朋友一齊email去要求吧!告訴他們你的facebook account和註冊時用的電郵。

 

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