Tuesday, July 21, 2009



今早做了一件很儍的事,雖然從未當自己facebook專家,但出了事也真幾失禮,好無面 :-(

星期五我們ISOC-HK主辦大型活動,為了最後衝刺宣傳,在十多個facebook的groups寫了wall post,在沒有警告下,戶口即時被disabled了!唉,沒有facebook的日子,原來很難過,無助感更難受,像日子少了什麼似的。戶口disabled了即自己不能登入,人家也再見不到我了,所以這也是Facebook沒有我的日子。

朋友告訴我,最好多找一些人發電郵給disabled@facebook.com和appeals@facebook.com幫吓口,說我是「無心之失」啩,現在只可低低哋求情,請求他們重開我的戶口,希望各位幫忙:我的戶口是"charlesmok",登記用的電郵是 mok@hknet.com,可以的話也請提及你自己的facebook戶口身分。

話說回頭,facebook的殺戶口政策,也真是「未錯過不會知」的,像我這次的例子也是沒有警告就「即殺」的,其實對用戶並不公平,由殺至放的規範完全不透明,申訴渠道不清楚,也沒有履約承諾(performance guarantee),至少說也是「很有問題」的。你我作為facebook用戶,怎辦?


後記:謝謝各位幫忙,但似乎facebook只會向你覆電郵說:「The email address from which you are writing is not associated with a Facebook account.」可能根本無人用腦看內容。沒有用戶,哪有facebook今日咁發?如此「服務」怎可接受?


At 6:46 PM, Anonymous 魏志豪 derek Ngai said...

我也曾差點出事:生日那天收到三十多個"happy birthday",想好有誠意的逐一回覆(順便請他們閱讀我的blog文《多謝》*),連續回覆十幾個後即收到警告,說我已超額,再不「收手」便會被封。餘下十幾個我只好忍手不覆了。:-(

* http://derekngai.mysinablog.com/index.php?op=ViewArticle&articleId=1755604

At 7:01 PM, Blogger scleung 梁兆昌 said...

Charles, I have sent my relief call for you.

It seems Facebook is wildly abused these days that they have a much stricter policy. Now when I share a link, FB need me enter the captcha image code.

At 7:15 PM, Blogger 黑武士仲尼 said...

Charles Mok, I have also posted the message on facebook as my relief call for you as well. Hope that the facebook account would soon be revived.

At 7:48 PM, Blogger Joseph said...

用咗咁耐Facebook都唔知有呢條Rules, 好在有你示範 :p,anyway will send the email now

At 8:07 PM, Blogger Charles Mok said...

Thanks to you all!

I also got this from a friend:

one of the group for stop disable facebook account

but i found a interesting reply there, hope Charles may find useful

"My FB account HAD been DISABLE for a while ,now is finally ENABLE !

Finally, I could joy my account again ,after so many messages I ve sent to the Facebook departaments . My account had been disable for 1 month just .
Just kept trying (EVERYDAY) sending to this follow emails ....

appeals@facebook.com; disabled@facebook.com; info@facebook.com; notification+ochdrrpf@face
bookmail.com; comment-info-rt@facebook.com; abuse+dupdx6x@facebook.com; affiliations@facebook.com; login@facebook.com; privacy@facebook.com

Guys I ve sent my doubts to those emails add above and they re answering back in less then 24 hours ..try on and good luck !
But the answer always come from : appeals@facebook.com
To be totally sure send to all of them...

Report ur problem polite and dont lose your cool !"

Sigh, month(s)!!!

At 9:46 PM, Blogger Jonathan said...

Dear Charles,

繼續寫 blog 吧! 每天幫你貼在 facebook.


At 10:48 PM, Blogger danRyan said...

不用低聲下氣吧! 它不再開便不用, 或再開一個ACCT便行.

At 11:00 PM, Blogger Charles Mok said...

dan, 遲早要再開,但而家當放放假先,對自己可能仲好。

Jonathan, 謝謝,就咁話啦,唔該哂!

At 11:22 PM, Blogger 黑武士仲尼 said...


<-- 出左Facebook group

Charles Mok, 我地撐你!

At 12:57 AM, Blogger Jack CK SO said...

Oh shit, how could the facebook do that ... especially without any prior notice, and there is no clear rule on it,everyone could face the same situation. I am really surprised your account is banned.

At 2:35 AM, Blogger Aiki♥ said...

I think u better open a new account 1st. Let's see if the will reply the email...

At 10:09 AM, Blogger Charles Mok said...

It is re-opened, sooner than expected. I will blog my "feelings" about this experience soon!


At 3:02 PM, Blogger 九月 said...



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